Citizens Bank in 1516 Western Avenue

Customer Reviews about Citizens Bank:

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  I applied for 6 refinance mortgages for my investment properties last May. The local loan officer only had paperwork ready for 4 of them when we went in to sign. IT took him 6 WEEKS to fill out the other two so we can sign them. Rates went up in the meantime and I had to pay $2,500 for the privilege of his delays or he said I could walk away. Now my mortgages are much more complicated than most, but it took them more than 10 MONTHS to be ready to close - and I assure you this is not due to delays on my part. Yes, 10 months, I'm not exaggerating and all the delays were on their end . The closing paperwork was rushed and when I got it to review the night before (!) there were all sorts of problems and extra fees. The regional Mortgage manager, Jill, took a few weeks to figure out what everything was and get back to me with an update. They were no longer going to charge me for having to re-appraise my houses because they took so long (very nice of them), but I would have to pay the extra $10,000 in points due to higher rates - because they took so long. When I pointed out that rates had actually come down recently and they were charging lower rates than that now to their other customers, she acknowledged they were charging me extra because it was their policy not to let someone benefit from lower rates after a rate lock expired. This was their "sorry for taking 10 months to do your mortgage" present. Of Course Jill is also the one who described her job as tracking the pipeline of mortgages in process to make sure they are moving forward... Hmmm, didn't do a good job of that. The new Branch Manager, didn't return calls, never followed up. I guess a guy with 4 mortgages that 10 months in process is an every day event and you can ignore him even if he has 8 accounts with you. The tellers have been nice and efficient, though most have left lately telling me the branch is a mess. I have heard from a few people in their business that mind blowing closing times are not that unusual for Citizens mortgages.
  By Chris VanDoren, January 19, 2017
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  THIS BANK IS TERRIBLE! I have had so many awful experiences with this bank. The customer service is very poor, and they are rude! I have been away at college and made arrangements with them to have a new credit card shipped to my college address and they just didn't ship me one and charged me $25.00 to overnight a debit card to me, when this was clearly a fault on their end. NEVER GO TO THIS BANK! I closed my account with them because everything is always a hassle.
  By Karen Kraus, December 31, 2016
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  This is the WORST citizens bank branch I have ever used! I work for a large business which mainly uses Citizens Banks, we just switched a store in that area to this bank and it has been a nightmare! There is always a long line while the tellers are talking on the phone, every single day it's been "sorry for the wait." Most of the tellers are rude and the manager isn't very pleasent most days either! They should all go to the one in Colonie and and see how a bank should be run! If you live in this area or do business in this area do not use this bank you will regret it!
  By Michael Nash, November 21, 2016

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